Process questions, answered
Six checkpoints from quote to delivered goods, each producing something you can read. The managed version of the complete import guide; FBA sellers should also see sourcing for Amazon FBA. Money lines per stage are in the landed cost guide.
How long does the whole process take?
Stock goods: two to three weeks from quotation to shipment. Custom goods: two to four weeks of sampling plus 20–35 days of production, then freight (express days, air about a week, sea three to six weeks). Your dated version of this timeline comes with the first factory quote — see shipping compared.
What do you need from me to quote?
A product link, photo or drawings, target quantity and deadline — sent via the contact page. Within one business day you get a consultation; itemized factory comparisons with MOQs and lead times typically follow in 7–10 days. No commitment until you approve a quote in writing.
When do I actually pay?
A 30% deposit books production and the 70% balance is paid only after a passed pre-shipment inspection — the gate is written into the proforma invoice. Service fees are invoiced separately. The full deposit-and-leverage logic is in the payment terms guide.
How is quality enforced at each step?
Signed spec first, then first-article approval, mid-run DUPRO review and AQL pre-shipment sampling with photo reports — see the AQL guide and inspection types. Failed lots are reworked at factory cost and re-inspected before the balance moves.
How does shipping and consolidation work?
Goods from all suppliers consolidate in our Shenzhen warehouse into one consignment with one export file, then ship express, air, rail or sea — door to door or direct to FBA with prep and labeling. Mode choice by margin and deadline is in shipping compared.
What happens when something goes wrong?
Your agent escalates the same day with photos and options: rework, partial reship or factory switch, with costs assigned per the contract. Real recoveries — a labeling save on 1,200 units, a material-report reorder — are documented in our case studies.
How do we start?
Through the contact page: product details in, consultation and itemized quote out, with factories named and fees on one document. The quote carries no obligation, and the free sourcing checklist shows every stage you will walk through.
Can I visit the factory during production?
Yes — clients are welcome on the floor with our team, and we arrange the visit around a production milestone so there is something meaningful to see. Most clients instead follow the weekly photo check-ins and the three gate reports; both paths see the same lines, just from different distances.
What documents do I receive at delivery?
The commercial invoice and packing list, export customs declaration, bill of lading or airway bill, inspection reports with photos for every gate, and material or lab certificates where applicable. FBA orders add compliant labeling and prep confirmations — see FBA shipping.