Frequently asked questions
How does the commission work?
Full-service commission is 5–8% of product value, stepping down with volume. One rate covers the full service: sourcing, negotiation, QC and shipping coordination. Your exact rate is confirmed in writing before work starts. For example, a $10,000 first order carries roughly $500–$800 commission.
What is included in the commission?
Supplier verification with licenses and video checks, itemized factory benchmarking, production scheduling and follow-up, pre-shipment inspection arranged and reviewed, problem resolution in Chinese, plus consolidation, export documents and freight coordination. One point of accountability for the whole chain.
What costs extra at pass-through?
Freight, duties and taxes, sample and courier fees, tooling and laboratory tests — each arrives with its original invoice and zero markup. The landed cost guide shows how these lines combine into the per-unit number you should compare across quotes.
What is genuinely free?
Product quotes and supplier options, the first consultation and category price check, and honest advice when a product or deadline is not realistic. You pay when scoped work starts, on the published rate, with the scope in writing — see how it works.
Which jobs have fixed prices?
Factory audits from $350, pre-shipment inspections around $280 per inspector-day, the sourcing brief from $149, per-unit 1-by-1 inspections, product photography sets and warehousing per CBM-month are booked per job and listed on your quote before you pay — the cards above carry the current rates. Nothing fixed-fee is discovered after the fact; scope changes are requoted in writing first.
Why compare landed cost instead of fee percentage?
A 5% commission on a true factory price beats 0% on a padded one, because padding hides inside the unit price. Build product plus service fee plus inspection plus freight plus duties to the same door on the same spec — the worked method is in commissions explained.
How do I get an exact quote for my product?
Send product details, quantity and deadline via the contact page. The quote names factories with itemized unit prices, the inspection plan and the fees on one document — check any line against the commission page before signing. No obligation attached.
Do prices change after I pay the deposit?
No — the signed spec locks unit prices, and any change you request is requoted in writing before production continues. If a factory tries to move the price, your agent holds the agreed proforma and the inspection-gated balance. How deposit schedules protect you is in the payment terms guide.