Legal
Changed your mind, or did something arrive wrong? Here is exactly how cancellations, returns and refunds work at Yinhan Sourcing ? no fine print. Start any request by messaging info@yinhansourcing.com or WhatsApp +86 186 0300 7346 with your order number.
Cancel before shipment: full refund
Cancel any time before your order ships for a full refund, no questions asked. Cash-on-delivery orders simply stop ? nothing was charged. Deposit-based engagement work that has not started is refunded in full; work already completed (audits, inspections, shipped samples) is non-refundable and was itemized on your quote.
Wrong, defective or damaged: reship or refund
If the wrong item arrives, or goods arrive defective or damaged, send photos within 14 days of delivery and choose: free reshipment or a full refund of the product price. Return shipping is on us when the error is ours. For bulk orders, the same inspection-gated logic that protected your payment applies ? failed lots are reworked at the factory’s cost under our quality process.
Change of mind: 14 days, unopened
Unopened samples in original packaging may be returned within 14 days of delivery for a refund of the product price. Return shipping is paid by you, and the original $10 flat shipping fee is non-refundable once the parcel has shipped ? it paid the courier, not us. Items that have been used, installed or consumed cannot be returned for hygiene and resale reasons.
Refused cash-on-delivery orders
If you refuse a COD parcel at the door without a defect reason, return freight is deducted from any refund. Please cancel before shipment instead ? it costs you nothing and saves the courier trip.
How refunds are paid and how fast
Unshipped cancellations are confirmed within 2 business days. Approved refunds for returned goods are issued within 7 business days of the return arriving at our Shenzhen warehouse and passing inspection. COD orders, having no prepayment, are simply closed or re-shipped per your choice.
How to start a return
Email info@yinhansourcing.com with your order number, photos of the issue, and whether you prefer a reship or refund. We confirm the return address and next steps within 2 business days. Questions about these terms: same address ? a real person replies.